Do I need a doctor's referral?

Generally, a doctor's referral is not needed to receive physiotherapy unless it is an ICBC or Worksafe injury. Many extended health companies also require a referral for their coverage.

Do you offer direct billing?

Yes we offer direct billing for most major insurance providers

What should I bring to my session?

• Doctor's referral if you have one.

• Care card, ICBC/WCB number, case manager's name as needed.

• Comfortable exercise apparel and shoes. You may want to bring a sleeveless top or shorts if you have a shoulder/lower extremity problem. Occasionally you may get damp from the modalities, so you may also want to bring some extra pants/shirt.

• Work/athletic shoes or orthotics if applicable.

Will you send reports to my doctor?

Yes, we like to send a progress report when you are seeing your physician, so please inform your therapist a few days in advance if possible. Reports requested by lawyers, employers, and insurance companies will also be provided as long as a Release of Information form is completed by the client.

Where do I park?

Currently, you may park along the street (2-hour limit), in the parking lot on the north end of the building, or in the Day's Inn or Four Seasons pool parking lot.